Are you a mom or student that prefers typing instead of talking to people all day over the phone and getting cursed at? If yes, then an online chat job would be ideal for you.
Chat Support is a part-time/full-time position that allows individuals to work from home. These jobs can be used to support customers by providing them with email or chat support.
Instead of spending 8 hours a day talking over the phone with customers who are angry at the company most of the time can be very toxic for your day.
Oftentimes the negative comments from the customers that yell at you ring in your ears even after work which doesn’t feel good, so a chat job is a great alternative.
Good News, we’ve put together a list of some great chat jobs with their pay, benefits, responsibilities (job description), and requirements that you can check out.
List of Online Chat Jobs
1. Alorica
Alorica’s mission is to make lives better, one interaction at a time. They are a global leader in providing exceptional customer service and experience to some of the world’s biggest companies.
Earning Potential:
- $12 – $15/hr
Benefits:
- Paid training
- Flexible training schedules
- Medical and dental benefits
- Paid time off
- Paid holiday and sick time
- Retirement planning options (401(k))
- Employee discounts through client programs
Responsibilities:
- Answers client’s queries or concerns by email, online chat, or social media.
- As needed, maintains and updates customer information.
- Attempts to resolve any issues and de-escalate in a calm manner.
- When required and appropriate, escalates calls to the supervisor.
- Responds to requests for assistance and/or potential credit card authorization processing.
- For auditing and reporting purposes, keep track of call-related data.
- Provides call feedback reports on issues with downtime and/or training.
- Upsell Customers when needed.
Requirements:
- High School Diploma or GED required; college degree preferred
- Customer service experience a plus
- Phone-related customer service is a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Bilingual language skills a plus
2. Arise
Arise is a home-based call center that provides work for agents and call center companies. It also works for fortune 500 companies like Quickbooks, Turbotax, and Dick’s Sporting Goods.
They are a great company to try, they offer great flexibility and a wide variety of companies to choose to work for.
Earning Potential:
- $10 – $17/hr
Benefits:
- Work from the comfort and safety of your home.
- Take the work with you, no matter where (or how often) you move.
- Plan your work schedule around your life, not the other way around.
- Earn money (up to $17 per hour), on your own terms. Work as little or as much as you want.
- Save money by avoiding outside work expenses, like gas, tolls, or other commuting costs.
Responsibilities:
- Answers client’s queries or concerns by email, online chat.
- Follow up with customer requests
- Follow guidelines based on the program you work with under Arise.
Requirements:
- No High School Diploma or GED required
- Customer service experience a plus
- Register with Arise Work From Home
- Select a client opportunity
- Enroll in a certification course of your choice
- Computer and Equipment Requirements on AriseWorkFromHome.com/Equipment
3. Best Buy
Best Buy often uses Chat Support Agents to support its customers in various locations. These agents are usually available to answer questions related to product or service inquiries.
Earning Potential:
- $10 – $14/hr
Benefits:
- Employee discount
- Health insurance
- Tuition reimbursement
- Flexible schedule
Responsibilities:
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Engages customers using acquired skills to complete and support the customer experience.
- Processes transactions such as sales orders, returns and exchanges.
- Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.
- Applies the appropriate knowledge and expertise through ongoing learning and self-development.
Requirements:
- Ability to work successfully as part of a team
- 3 months experience working in customer service, sales or related fields is preferred.
4. Square
Square’s statement is that they build common business tools in unconventional ways so more people can start, run, and grow their businesses.
Earning Potential:
- $12 – $19/hr
Benefits:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Responsibilities:
- Spend the majority of your day (up to 90% of your shift) working with Square sellers by handling inbound phone calls in a fast-paced environment
- Identify and cross-sell Square products to customers through education on Square’s ecosystem
- Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
- Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business
- Identify, document, taking ownership of customers’ issues seeing problems through to resolution, escalating feature requests.
Requirements:
- English fluency with strong organizational, analytical, written, and verbal communication skills, with evidence of previous customer service experience and technical ability is highly regarded, both spoken and written
- The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
- The ability to type and double task efficiently while handling phone contacts
- Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
- Problem Solving Skills. You enjoy digging into a problem and finding a solution.
- The ability to customize the support experience to the needs of individual customers
- Interest in receiving and implementing feedback, and dedicated to personal improvement
- Comfort with ambiguity and resilient when facing rapid change
5. Helpflow
Helpflow is a dedicated team of remote professionals from around the world, who provides 24/7 customer & admin support to hundreds of different websites.
Earning Potential:
- $4/hr
Benefits:
- At least 2 years of Customer Service Experience for English Speaking businesses/clients/customers. Preferably in Ecommerce or similar businesses.
- Strong eCommerce or Retail customer service background
- Experience in using MS Office, GSuite, or similar tools
- Genuine care for customers & clients.
- A sales-oriented person is a plus.
- Social media management experience is a plus.
- Quick learner with the ability to absorb extensive information on our client’s brand history, product offerings, and communications.
- Outstanding written and verbal communication skills, great email, chat, social media, phone etiquette.
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment
- Proven to be organized, methodical, rigorous
- Strong computer skills in eCommerce/Retail applications and the ability to learn new applications quickly
- Team player, able to develop great relations with co-workers (externally & internally).
- You must be based in the Philippines
Responsibilities:
- Communicate with the website visitors on customers’ websites and answer their questions.
6. Afni
Afni has been around for more than 80 years and is one of the leading companies providing customer service.
Earning Potential:
- $13 – $22/hr
Benefits:
- Incentives and Bonus
- Competitive Pay
- Paid time off
- Tuition reimbursement
- Full-time Schedules
- Fun events
- Referral Bonus
Responsibilities:
- Receive and Promptly Respond to Customer Queries.
- Learn about new products and services.
- Follow sales guidelines provided.
- Upsell when necessary.
Requirements:
- Must have GED or High School Diploma.
- Must be 18 years of age.
- At least three months of sales experience.
7.Nelnet
Nelnet is a student loan servicer that’s grown into a fiber internet pioneer, real estate investor, and software provider.
Earning Potential:
- $14 – $16/hr
Benefits:
- Health insurance
- Flexible schedule
- Tuition reimbursement
- Retirement plan
- Dental insurance
- Vision insurance
Responsibilities:
- Interact with customers on their accounts, including inbound and outbound phone calls
- Contact customers on accounts, including outbound customer contact when appropriate.
- Maintain and ensure integrity of data and sensitive information
- Work with our customers across multiple platforms simultaneously to address questions and resolve issues
- Accurately update information on customer accounts
- Utilize your developed ability to communicate effectively with both customers and your team
- Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts
- Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies
- Commit to Performance-Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
- Contribute to Continuous Process Improvement
Requirements:
- Ability to learn and retain knowledge of student loan industry
- Service Excellence
- Strong oral and written communication skills
- Listening comprehension, reading comprehension
- Teamwork
- Accuracy/Attention to Detail
- Work with MS Office
- Business Math
- Problem Solving
- Managing Multiple Priorities
8. Spectrum
Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand.
Earning Potential:
- $18 – $25/hr
Benefits:
- Child care reimbursement,
- Education assistance, and other
- Programs that help you and your family at all stages of life
- Flexibility
Responsibilities:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Requirements:
- High school diploma or equivalent
- Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straightforward and professional manner
- Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
- Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Strong computer and consumer electronics skills
- Ability to use a personal computer and appropriate software applications to include billing system and other role-related tools
- Excellent verbal and written communication skills
- Excellent organizational skills
- Ability to prioritize and organize effectively
- Ability to show judgment and initiative and to accomplish job duties
- Ability to perform job at workstation for prolonged periods of time
9. Vipdesk Connect
VIPdesk believes that every interaction is built with a customer. They believe that technology can never replace the power of a human connection. They’ve worked tirelessly to become the customer service partner of choice for several of the world’s iconic brands since 2014.
Earning Potential:
- $14 – $16/hr
Benefits:
- 100% Remote/Work-from-Home
- Paid Time Off
- Medical, Dental, and Vision Insurance*
- Flexible Spending Accounts
- Life Insurance, accident/critical illness insurance
- Growth Potential
- And More
Responsibilities:
- Convey energy, excitement, authenticity, and a deep appreciation for the luxury retail brand
- Share enthusiasm for the brand and products
- Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
- Retain deep knowledge of products with the ability to convey features and benefits
- Thrive in an environment with high-performance standards
- Communicate with clients and exhibit empathy
- Apply high-quality customer service guidelines and policies
- Ability to exercise independent judgment and discretion
- Embrace the commitment to customer service and nourish brand loyalty
Requirements:
- High-school diploma or equivalent
- 2+ years of customer service experience
- Desire to meet and exceed sales goals and thrive in a performance-based environment
- Polite, friendly, warm, and courteous phone demeanor
- Confidence in asking questions and guiding conversations to resolve customer requests
- Excellent verbal and written communication skills
- Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
- Proficiency with Microsoft Office suite of applications including Teams
- Technically savvy
- Home-office environment, internet connection, web camera, USB headset, and a computer system that meets policies and maintenance requirements
- Currently reside in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, OH, SC, TN, TX, UT, VA, or WI
10. Fiverr
Fiverr is a marketplace for digital services where you can offer your service to businesses at an affordable price.
11. Outplex
Outplex is a fast-growing company that uses Chat Support Agents to handle sales and customer service. This role requires a high level of experience and expertise in sales and customer service.
12. SourceSolve
SourceSolve is a home-based company that offers various jobs in various industries. These include customer service, live online chat, email response, and inbound marketing.
13. Liveworld
Liveworld is looking for people with experience in customer service to work as Chat Agents. The pay ranges from $8 to $15 an hour.
14. Freelancer
Freelancer is an online job marketplace that provides a means for clients and freelancers around the globe to collaborate for mutual benefit.
15. Fancyhands
Fancyhands is one of the fastest and most affordable virtual assistant service companies in the US. Here you may get tasks where you would need to chat or communicate by email for your clients.
16. Concentrix
Concentrix partners with a lot of companies to provide work from home jobs for its contractors.
17. Sitestaff
SiteStaff Chat requires that you can manage multiple conversations at once. If you can do this, send your resume to SiteStaff Chat and ask for one of their available positions.
SimplyHired
SimplyHired is an online job search engine that helps connect people with online jobs like Indeed and Ziprecruiter.
19. Sedgwick
If you’re comfortable handling claims and are good at communicating with people, consider becoming a support agent for Sedgwick. This company has offices in over 65 countries and provides flexible working conditions.
20. Support.com
If you enjoy talking about electronics or love helping people with electronic devices, then you might want to consider applying for a remote chat support job with Support.com.
I put together this list of some of the best sites that you can use to find more jobs.
21 Legit Sites to Find Online Chat Jobs
FAQ
Do I have to have a quiet background free from noise?
One of the greatest advantages of an online chat job is that you don’t have to answer questions or speak to customers. This means that you can live near a busy highway or have a toddler nearby.
How many hours do I need to work per week?
The hours that you will be required to work will vary depending on the company and the project that you’re assigned to. Some employers, for instance, may require you to work up to 20 hours a week for part-time work or 40 hours a week for full-time work.
How much do they pay?
Most online chat jobs pay $8 to $16 an hour. This is lower than the average hourly wage for home-based businesses, but it’s still good enough to live comfortably.
What tasks will I be required to do as an online chat agent?
- Technical Support
- Responding to Emails and social messages.
- Sales
- Great Customer service
- Self-motivated
Are online chat jobs for US residents only?
No. Some companies only hire US-based freelancers/Independent Contractors, while others accept international candidates.
Besides having the necessary skills, most firms also require native speaking ability and a good typing speed. Sites like Fiverr, Upwork and Freelancer accept people outside the US.
Do all online chat jobs provide benefits?
Most online chat jobs don’t pay benefits, so if you want to get these, you should apply for a job at a company that offers a full-time position. There are a variety of agencies that can help connect you with a partner or a brand.
What are the minimum hours to work for an online chat job?
For part-time and full-time jobs, you can expect to work anywhere from 10 to 20 hours per week. With online chat jobs, you can work as many as 40 hours per week.
If you have a flexible schedule working with clients on a site like Fiverr then your hours could be more than 40 per week.
Are all online chat jobs remote?
A remote job usually means you can work from home most of the time. There are a few exceptions, such as a training session that involves travel. Once you’re fully certified, you can work from home.
Do you need a college degree to work online chat jobs?
Most companies do not require any special certification or degree. Some companies require a college degree to be considered an online chat agent. In most cases, having a relevant degree is required to establish credibility with their customers.
Conclusion
Online chat jobs are great, especially for those who don’t want to be talking on the phone with angry customers for long hours. There are many companies that are hiring now so you have quite a few options, go for it you can do it.
Now that you know about some different online chat jobs which one are you going to apply for?
